How Your Mobile App Can Get Benefit from Live Chat Window?
- John Parker
- May 12, 2016
- 3 min read
Nowadays, most of the businesses are handling their customers through online channels, by giving support, allowing them to give feedback and resolving customer’s quires through live chat or online chatting technology. In addition to phone, email, and video customer support, online chat is a useful tool for effective customer support that can make the conversation quicker and make them to give good feedback. If we define the live chat, live chat is a platform which helps to chat with visitors, who have doubts, questions and queries on particular products, services, features, or functionalities.
For both website and app, live chat window is considered as very effective. According to many best Mobile Application Development Companies in Bangalore India, nowadays most of the people prefer chat windows to get quick and useful support in mobile app, even digital marketing will also help to get resolve using other channels. If you like to know the benefits of live chat in mobile app thoroughly, here we are sharing top 5 benefits:
Top Five Benefits of Live Chat in Mobile App:
Reduced Expenses
Live chat is cheaper than email support and it will not cost more than a quality email provider. The main advantage is that live chat helps your team members to attend multi customers at a time. One employee can handle more than three or more customers in live chats. This requires lesser customer support executives. And also you can handover this process to live chat agency. Most of live chat companies are there to take project from your company, you can contact them to maintaining the live chat project.
Increased Sales
If you are using good technique for live chat, you will definitely please customers and increase sales and revenue. In the United States, some marketing companies researched and proved that live chat helps to increase the revenue of the company. It can increase 20-30% sales within a short period of time. The same report shows that the most of the people like apps more that have live chat facility than which doesn’t have live chat option. Obliviously live chat has become more popular in these days and it is increasing sales by increasing visitors to apps. There are many Android, iPhone and iOS app development companies in Bangalore, India that help you to utilise the live chat technology.
Improved Customer Service and Loyalty
By adopting live chat technology you can improve your service considerably. The clear customer feedback helps you to solve their problems in lesser time. To know how much customers appreciate the live chat, one of the private companies in the UK conducted a survey that tells that 70% customers got satisfied with live chart, only 20-30% people were satisfied more with email support and traditional phone support that chat support.
Quicker Problem Resolutions
Compared to some other techniques like email support and traditional phone support, live chart is very quick and an excellent way to react to the customers query. In less time, you can give good response to clients or customers. If customers need some information about your product, you can send them detailed documents easily in one push link option.
Customer Convenience
Convenience for customers in reaching the customer support generally avoids complaints and bad opinion about the company. If they send an email, it may reach late or make them get reply very late, which creates bad opinion on customers.
Want to Develop Mobile App with good Live Chat support?
If yes, we are here to help you. We at SMACware as a premiere Best mobile app development company in Bangalore, India develop mobile apps with live chat support that people love to use. We are also one of the top mobile app development companies in India. Apart from app development SMACware also expertise in corporate video production, Explainer video, 2D / 3D video animation production, product Photography, Blockchain app development, corporate branding, corporate events & exhibition management, Search engine optimization (SEO), digital marketing services, ecommerce-web-development and web development services.
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